The Arris was being used for only 2 VoIP channels of the 4 provided, the Hitron (strangely, even with 2 VoIP jacks) had none used. I stream all of our television and movies. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. And i was thinking about upgrading to a more powerful modem/router for better gaming experience. So… I too have been wondering about this mystery modem. However, I do remember that one version (or rather variant) does have a microphone. I hate to enter the “Install Zone”: that place we go too often that “should take a few minutes” but ends up being days of hair-pulling! How to you get into the modem to see the setup screen. If you can find out the Spectrum’s DNS server’s IP address, it should work. I think you mean Mbps–bits not bytes. If there are any suggestions please let me know. DOCSIS 3.1 is found in all the E31_2V1 models of this modem. This may or may not be your specific problem. The DOCS3.1 works fine. (2)Let’s assume the signal for wired connections leaving the router are 1gig. I have the 300mbps internet plan also. I cannot find a manual for this modem, either. I have the DOCSIS3.0 Technicolor modem/router bridged to my own tp-link AC1900 router. New router, new modem, changed connectors on the house……, and no joy. Did something like that light blinking happen when yours stopped and found out it was a connector to the telephone pole, or do you think it is likely my modem? My network would not stay connected. So out of the blue I received a new modem and router from Spectrum yesterday. The Spectrum supplied E31_2V1 modem functions well; however the Spectrum branded router works adequately, when it’s working. This happens even when all other devices are disconnected from WiFi. Recently I received a Spectrum modem, UBEE E31U2V1, and now I have troubles streaming NASCAR using the Spectrum and the NBCSN apps. From the specs sheets, clearly the same stuff for many units. There is a very good explanation of this issue here https://www.yourbestdigs.com/reviews/the-best-modem-for-spectrum/. at&t 50mb on copper is not for me. Under the Hitron label, its model number is E31N2V1. If you see both bands, then check the connections on each device needing 2.4g. They started with the most obvious problematic source, replacing my old Ubee combo router/modem, with a new and separate router and modem. I wouldn’t buy a router or modem until you are sure Spectrum’s equipment is checked thoroughly. Connect whatever you want into it, but just be sure to reboot it after you switch out what is connected. My spectrum service began dropping periodically, a tech came out and fixed issues in the cable outside. I don’t like the idea of being at the mercy of the power company for communications to work. . Cable Operators across the world have adopted DOCSIS standards for providing Internet data, voice, and video services using existing cable TV systems(1). Thanks. BTW…Spectrum tech support told me my new devices are made by Sagemcom (a French company). We just had a 14-hour Spectrum internet outage requiring a call to refresh the modem signal. Certainly not much usable in available. So why would you want DOCSIS 3.1 over DOCSIS 3.0? 2012-2021 ManualsLib. Try as you might, I don’t believe you will able to access this modem. I have had "Ultra" service for more than a year since I switch from legacy TWC to Spectrum and went to … Also, no need to power cycle the cable modem after disconnecting and reconnecting between devices like the older cable modems which was annoying! I have seen these on eBay and Amazon too, and neither company does a lot of vetting of their sellers. Previous page. Al, similar experience here. Over a network, your statement is correct. Having heard about the Intel Atom Puma 6/7 problem led me to look up the Hitron Spec Sheet at https://www.hitrontech.com/product/e31n2v1/ and https://www.hitrontech.com/wp-content/uploads/2020/04/5338868b2233337bd4cb308c048cf211.pdf. As well as packet loss. Here is the manual for it: Amazing how many times people fail to look for the simplest problem. I will say that Spectrum did a good job in resolving the connection issue (that turned out to be a bad cable connector located on a telephone pole behind my property). Anyone? You are correct. [cookie-accept], https://www.dslreports.com/forum/r32747911-, https://www.zdnet.com/article/hundreds-of-millions-of-cable-modems-are-vulnerable-to-new-cable-haunt-vulnerability/, https://www.hitrontech.com/product/e31n2v1/, https://www.hitrontech.com/wp-content/uploads/2020/04/5338868b2233337bd4cb308c048cf211.pdf, https://www.yourbestdigs.com/reviews/the-best-modem-for-spectrum/. Would SIP ALG be enabled on these modem? But the real reason I’m here is because I suspect my broadband connection is dropping intermittently and I’m looking for a network monitoring tool that I can use to confirm this suspicion and provide to Spectrum tech support. HOW TO USE THIS USER’S GUIDE This manual contains information on each the CGN’s GUI screens, and describes how to use its various features. Use the CGNV Overview on page 14 to see an overview of the topics covered in When the installer connected these two components, I noticed the new router and modem were simply branded “Spectrum”. I tried to access it (192.169.100.1) with my devices over WiFi, but connection timed out. Perhaps I will have to completely replace all my 2.4g dependent smart devices. The new monthly charge for the cable modem is one of these moves and this Arris OEM model is an exact match to the Optimum model and the perfect solution. It is the fastest I can get in my area, and for the last couple of years, it has worked flawlessly. Worked great for about a month, replaced and worked for one month (first … I assume this was a feeble attempt by Spectrum to upgrade the download speed on not “play” with the telephone install that fed into an old NEC 2000 system. I believe the “U” in your modem’s model number is for Ubee. Also, the tech should check and/or replace the entire outside cable. Decided to replace the old router with a new Asus RT-AC86U WiFi router. I’m planning on switching to their Technicolor E31TV21 to see if this resolves the problem as it carries the Broadcom chipset instead. Is there a setting inside the Spectrum unit that needs changed? HUGE mistake. No help for the battery your modem needs. Put it on a stand alone PC with only this pgm running. A brand new $130 router does the same thing even with all other wifi devices disconnected from the router. Other than create login + passwords for the wireless settings I touched nothing else. After bridge mode is enabled you should only have the third party router connected to the Hitron, nothing else. We have the “Spectrum” E31T2V1 modem, TCH P/N: CVA4001CHR-R (the Technicolor version I believe) from Spectrum, made 5/2019. That being said, there might be enough to get a feel about what the Spectrum E31T2V1 cable modem is all about. These cookies do not store any personal information. When I clicked on “details” for my modem, it downloaded a user manual for the hitron product. I went through a rabbit hole of investigations and led me here to this site. After all this, if your speed is still bad, your problem probably isn’t with Spectrum’s equipment. I hooked it up last night and everything seems to be working okay for the most part. The E31T2V1 versions of Spectrum and Technicolor use the more favored Broadcom chipsets. Must have been the Grandfather side of you typing! That being said, if you unplug the modem and the phones work fine, it pretty much points to the modem being the problem. USER’S GUIDE CVE-30360 VERSION 1.1 AUGUST 2011 DEFAULT LOGIN DETAILS IP Address 192.168.0.1 Username admin Password password 3 ABOUT THIS USER’S GUIDE INTENDED AUDIENCE This manual is intended for people who want to configure the CVE-30360’s features via … How’s your internet been since using the Technicolor modem? Hopefully, one of our readers can give us both an answr. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I had no other warning that my ubee modem needed to be replaced or else service would be lost in a week or so. Speed tests are fantastic, performance is awful. My company’s old VPN, AT&T Global Network, would pop-up when the connection was lost so I was always aware of when/if it happened. If you are getting “fantastic” speed to your modem, your Spectrum should check the speed coming from the modem, if it drops, the modem is the problem. How should the WAN IP be configured? Regardless, my security cameras, water sensor alarms, and smart plugs that rely on 2.4g are now dead. Devices closer to your router would likely most benefit from 5G, while those further away would benefit from 2.4G. I can ping 192.168.0.1 or 192.168.100.1 but can’t see the login screen for the modem on either xx.100.1 or 0.1. Previously Spectrum techs would suggest to save 5g for TV streaming, and use 2.4g for phones, tablets, computers, smart devices, etc. Ubee has also labeled this modem as a E31U2V1. This question is about "Hitron eMTA modem E31N2V1---BAD CHIP--PUMA 7", with Time Warner Cable internet and apps. I did see a Cisco login screen one time but that was all. Not only did it take multiple phone calls to get everything connected to the network again, now my overall service is terrible. If I can find the cable in my parts bin, I’ll give it a try and let you know. I no longer have any devices with an Ethernet port as I recent replaced my laptop with a Chromebook (can only connect wirelessly now). It’s like pulling teeth with Spectrum service tech to please give me any modem besides a Hitron. There were some issues with the move, – usual config issues. How can I find out which version I have or is there a way for me to see if mine has a microphone just but looking at it? Verify that the ether-net cable you are using is cat 5e or higher, and that all switches/hubs are rated a 1gig transfer. The E31_2V1 is a modem only. I have the same modem and I also have the 300 mb connection. It went from “bad” (disconnecting from the Internet a half dozen times or so a day) to “horrible” (disconnecting over 30 times in one afternoon). It seems to work fine. They are not really durable. I would verify the router settings. I looked for both Technicolor and Ubee data sheets and they don’t seem to exist (which would not surprise me if this are re-badged Hitrons. I decided to do some digging. So I cant begin to figure out what is going on. This is simplistic but basically, that is the flow. I rebooted the modem per her request and bingo the packet loss went to zero. TP-Link AC1900 Smart WiFi Router (Archer A9) - High Speed MU-MIMO Wireless Router, Dual Band, Gigabit, VPN Server, Beamforming, Smart Connect, Works with Alexa, Black. Continuous internet speed test tool – StarTrinity.com There are a lot of variables here, and a lot about your setup that I do not know about, so I may be swinging in the dark. Of course, if your devices are on WiFi, they will need to handle speeds with 802.11 n or 802.11 ac to be able to achieve 300mbps. According to https://www.dslreports.com/forum/r32747911- posts, Charter’s branded cable modems doesn’t allow that anymore. And certainly not plug n play. Hitron modems; if you have one, throw it away. Thanks – TW. I also download thousands of images from vendors and manufacturers to my local server. Your E31N2V1 is a DOCSIS cable modem, router and embedded Multimedia Terminal Adapter (eMTA) that allows you to connect your cabled Ethernet and analog telephones to one another and to the Internet via your building’s cable connection. On my Spectrum app it says, Motorola and Askey. I thought CNET’s recommendation of https://www.expressvpn.com might help but it lacks activity/connection logs by design. Powered everything down, swapped hardware, then powered everything back up (according to protocol). So make note. This manual is intended for people who want to configure the CGNV’s features via its Graphical User Interface (GUI). (adsbygoogle = window.adsbygoogle || []).push({}); Necessary cookies are absolutely essential for the website to function properly. There is no access to the d3.1 modems used by spectrum unless you are a tech w access to their applications. My site was disconnecting as well. Technicolor provides a full range of DOCSIS capable gateways and modems for the global market combined with award-winning Wi-Fi, and was first to market with a DOCSIS 3.1 certified product allowing cable operators to compete at Gigabit speeds. A tree limb had been rubbing against the cable and had actually worn thru to the bare wires. As far as being able to log into the modem, I am no help, as I have not been able to log into it either. My E31_2v1 is from Spectrum and does not have an active microphone. They also checked all the lines and outlets to make sure there was not a wiring issue.In addition to not receiving close to the 1gig speeds i am now dealing with constant packet loss and connection drops. For me, I have a Bitdefender hardware firewall/router for wifi, and when it loses its connection to Bitdenders’ servers, a red light circles very noticeably on the front of its case, signaling wifi is dead. I called Spectrum and they said they would only sell me a battery if I had the voice service option. | https://kb.netgear.com/000038891/What–is–DOCSIS–3–1–and–why–should–I–use–DOCSIS–3–1–technology. Now try Nascar. Your issue sounds like the power supply to the modem, or the modem itself is failing. Hi there Larry. I am on Ethernet. Has anyone else seen more on this? F.A.Q. – Al. Page 1 of 1 Start over Page 1 of 1 . Required fields are marked *. World class Geek. Is there a trick to make this work? I had several visits with a Tech, and no positive results. Because the issue doesn’t effect the connection to ISP, only on the ethernet port. Work in low voltage industry out of LA, California. It had a lot of the “right” configuration options, and I felt fairly comfortable that it was at least an “OK” router. Under the Hitron label, his model number is E31N2V1. Maybe the ping is I get refused using 192.168.100.1 or 192.168.0.1. Forum discussion: Just picked up this modem from my local office. The Spectrum E31T2V1 cable modem seems to have been made by Hitron (the linage is still a little vague). What router did you go with or recommend? I was nearly ready to shelve this modem and go after an Arris Surfboard. Also, the E31T2V1 has not had any problems. But opting out of some of these cookies may have an effect on your browsing experience. Broadband residential cable modem gateway (32 pages), Atlantic broadband swap from modem only (5 pages), Manual will be automatically added to "My Manuals", Modem Hitron CGNVM Series Quick Start Manual, Modem Hitron CGNM-3550 Installation Manual, Modem Hitron CGNM 2250 Quick Start Manual, Page 24: Downstream And Upstream Transmissions, Page 27: The Status: Docsis Provisioning Screen, Page 29: Figure 3: The Status: Docsis Wan Screen, Page 30: Table 5: The Status: Docsis Wan Screen, Page 34: Figure 4: The Status: Docsis Event Screen, Page 35: The Status: Lan Port Status Screen, Page 37: The Spectrum Realtime Monitor Screen, Page 38: The Spectrum Constellation Screen, Page 39: The Status: Mta Line Status Screen, Page 41: Figure 11: The Status: Mta Dhcp Screen. This is all interesting as I found a Hitron E-31-N-2-V-1 at a friend’s business, along with an old Arris TM-604. I have Spectrums ELP services but I never remember having this many issues watching NASCAR. However, we are now using Cisco AnyConnect and it is transparent in the connection drops. This even includes sending texts using wifi, it’s crazy. I own/manage an online store, and upload thousands of images to the site. Any suggestions? Recently, that wonderful euphoric digital state ended rather abruptly. Then, Techicolor also sells this modem, with a model number of E31T2V1, – the very same model number as the Spectrum branded modem. A good thing where up until recently it was only found in the “expensive” cable modems. I could not find much on the Internet, and that is because there isn’t much. The capabilities, system requirements and/or compatibility with third-party products It amazing what is going on with speed. If not, again check ethernet ports and cabled to WAN ports. This required replacing the cable modem and router with a Spectrum E31T2V1 cable modem and a Spectrum SAC2V1K router. You can check with Comcast’s approved modem list to verify if the Spectrum will work. Thought I’d offer up what I found. If you are streaming Nascar, you might want to change the Ethernet cable, from your modem to your router. After climbing a ladder and going “up the pole”, he brought back a piece of cable and the connector. Comcast should already have instructions on how to use non-Comcast modems with their system. The WORST part about this issue, Spectrum doesn’t see any issues on their end. Next, make sure your devices’ ether-net ports are 1gig compatible. So, theoretically, if you are in the same room with your router (and the router receiving 1gig from the modem), with both router and your device configured to use the 8.11ac standard and 5G, you should be getting a transfer speed somewhere in the vicinity of 1gig. We only use PepLink router. For the modem, there was no access point, and I really could not tell anything about it. E31N2V1 Overview Your E31N2V1 is a DOCSIS cable modem, router and embedded Multimedia Terminal Adapter (eMTA) that allows you to connect your cabled Ethernet and analog telephones to one another and to the Internet via your building’s cable connection. The router is a Sagemcom FAST5280. I did not see your modem listed in the article. I now only have access to one wifi network (vs the 2G and 5G previously) and have been told by all techs the new devices decide on the best path. Yeah you can see which model the mystery modem box is during Spectrum activation. Grandfather. smart plugs, water sensor hub controlling alarms, DLink security cameras. Hello I have a Hitron Modem E31N2V1. I have gone through 3 in as many years. After several months past, though everything on my network again returned to the aforementioned euphoric digital state, I could not get a comfortable feeling about the modem. From posts online it seems the GUI is not user accessible. Thankfully you can buy a Arris modem on Amazon that supports Spectrum gigabit service now. They gave me a Hitron E31N2V1, which has the dreaded Puma 7 chipset. I looked at the manual for the router, and the interface is minimal. I use PingPlotter to monitor the internet. Their fiber is not in my neighborhood yet. Sorry figured it out. Have you had problems keeping connections? On the Ubee that I had before this, I could access the modem's GUI via 192.168.100.1, but that doesn't appear possible on this new modem, and it's driving me a little nuts. I had a 20 min outage one day and then lots of packet loss for 12-15 hours I’m writing because the Spectrum tech recommended I move up to the DOCSIS3.1 modem. Under the section entitled “Logging in to the E31N2V1, they provide the following instructions…, 1) Open a browser window I really don’t see much improvement in the change. You are never safe on the internet, but the odds seem to be in your favor on this one. Also, less wireless interferences with 5G. This may change when you find out what DOCSIS 3.1 is: DOCSIS is a technology developed by CableLabs for transfer of data over coaxial cable that are developed and used for cable TV connection. Well………, maybe. If you are only seeing 5G, then the 2.4g band is not running. She had the new MAC. Can anyone recommend a free or fee-based solution for a non-techie that is easy to use? I did the greater than 10 sec reset. Sign in for the easiest way to view and pay your bill, manage your account, watch TV anywhere and more. DOCSIS 3.1 has a maximum upstream speed of 1 Gbps (3.0 is 200 Mbps). Now it could be that with packaging change it was switched to Broadcom, but when that happens, often the model number changes too (like in E-31-N-2-V-2 as in Version 2) but not seeing that here. Lastly, certainly one can find the Spectrum Hitron for sale on eBay and even Amazon, but have these ever been sold through a wholesaler, retailer, or even Spectrum/Charter with clear “provenance”, or are they all “5-finger discounts”? Your account at your fingertips. Also how do I know if 3.1 is enabled? I am definitely not very tech savvy, so looking for advice on whether getting my own modem and router will help. I am disappointmed that it doesn’t let you view its statistics and logs like the older cable modems. Just thought of this….possibility of using the modem’s mac address to find the modem’s IP address. 3) Enter the username and password. Every job with Hitron modems have random internet drops for 10-30 seconds up to 30-50 times a day. This manual is intended for people who want to configure the CGN3’s features via its Graphical User Interface (GUI). I can export a text log but it isn’t clear what is happening. Hitron CGNVM User Manual (128 pages) DOCSIS 3.0 eMTA WiFi Gateway ... Modem Security Camera Gateway Network Router Camera Accessories. CGN-DP App User Guide Content Introduction 09 Installation 10 Connect to the device CGN-DP 15 Features Introduction 18 4.1 QAM analysis 19 4.1.1 Spectrum 19 … Charter locked their cable modems down hard. Just got the Spectrum version of this modem today. So, cross over cables are needed. Not sure if it’s just the same as you identify but it looks the same. DOCSIS 3.1 Advanced Voice Modem. Modem; E31N2V1; Hitron E31N2V1 Manuals Manuals and User Guides for Hitron E31N2V1. Tips, Reviews, News, Commentaries, and Discussions. Unfortunately it did not solve my issue. I would get a Spectrum tech out pronto. Before I called Spectrum. Ubee also named this modem E31U2V1. Beyond this, a call to ASUS might be in order. If you get a PUMA-based modem from Spectrum and want a reliable middle-speed-tier modem, you can pick whichever of the two models is less expensive. As for your other issue for software to monitor for dropped broadband connections, I cannot think of a solution. Sucks…. We are having problems with always losing connection. Call Optimum support and hook the new modem up with them while on the phone, give them the new CMAC address and you save a $120 a year. No, mine simply lost connection and eventually reconnected, and did this over and over again. The specs for the version I linked to are for the VOIP service. No problems since. Just plug it into a good UPS and be done with it…. I did find a detailed “Charter D31 eMTA – E31N2V1 User Guide.pdf” that shows the detailed goodies inside. If you have smooth video, not dropping frames, no buffering, then I think you are already good to go. All other programs and services seem to do just fine. At the time I wrote the article, the data I used was researched and as accurate as I could make it. Do I need to have Spectrum put this modem into bridge mode if I already have my own router? Husband. Also, I have VOIP, so my phones went down every time there was an internet disconnect, only to return online after the routers, modem, and hardware firewall came back to life. Notice that both of these look nothing like what appears to have been re-packaged for Spectrum/Charter under the brands of Hitron, Ubee and Technicolor with precisely the same model numbers (and U and T variants).

Post Scriptum Range Finding, Divine Victory In The Bible, Revlon Colorsilk Conditioner Brown, Alex Gould Linkedin, Resident Parking North End Boston, Best Equalizer Settings For Fps Gaming, Martin D-28–guitar Typeacousticnumber Of Strings6-stringmaterialwood, Woods, Pizza Emoji Urban Dictionary, Hot Chocolate Mix, Land-based Empires 1450 To 1750 Chart, Navigating Early Chapter 13 Summary, Ismile Remineralization Gel Instructions,